Move Emails from the old Blacknight Shared Hosting to Titan

This article will guide you through the steps to migrate your emails from the old Linux Shared Hosting plans or Email Only plans to Titan emails within the newer Blacknight Control Panel.

Set up Titan email.

• Please follow our guide for setting up email addresses within Titan:
  • How do I create a new email address?

When you are ready to start the migration of emails, switch the DNS Records. This would mean that any new emails will come into the new mailboxes on Titan while the migration is occurring.

The DNS Records are as follows:

• Type: MX
• Domain: @ (On the newer Blacknight Control Panel) or leave it blank (On the old Blacknight Control Panel) [For other providers, you may just need to use your domain name example.com]
• Mail Exchanger: mx0101.titan.email
• Preference/Priority: 10
• TTL: Default/3600

Create a 2nd record:

• Type: MX
• Domain: @ (On the newer Blacknight Control Panel) or leave it blank (On the old Blacknight Control Panel) [For other providers, you may just need to use your domain name example.com]
• Mail Exchanger: mx0102.titan.email
• Preference/Priority: 20
• TTL: Default/3600

Create a 3rd record:

• Type: TXT
• Domain: @ (On the newer Blacknight Control Panel) or leave it blank (On the old Blacknight Control Panel) [For other providers, you may just need to use your domain name example.com]
• Value: v=spf1 include:spf.blacknight.com include:spf0101.titan.email ~all
• TTL: Default/3600

Migrate the email

• Log into your email as an Admin account at https://app.titan.email This would be the first account that was created on Titan or another account that would have been marked as an Admin.
• Click on the Settings cog on the top right and click Admin Control Panel

• Go to Import Email Data
  • Be aware that this email migration will not bring over Spam, Junk, Junk Mail, Trash, Deleted, or Deleted Items folders.

• Click on Import a Mailbox
  • IMAP server / IP address: mail.blacknight.com
  • Remote server requires SSL: Yes
  • IMAP port: 993
  • Remote email address: your_full@email.address
  • Remote email password: *********
  • Titan email: Choose the email account that you wish to import the emails into.
  • Alternate email for notifications: You can enter an email address here to let you know when the migration has been completed.
  • Click Submit.

• Repeat the above steps again if you have multiple email accounts. 
• If you do not know the password for a mailbox on the old Blacknight Control Panel, then we would suggest changing it. A guide on how you can do that can be found here: 
  • How do I change my password?

Use Titan Email on Outlook, MacMail, Thunderbird, iPhone, Android etc. 

We would recommend deleting and re-adding the IMAP accounts to your email client where possible. 

Please refer to this guide for the IMAP and POP3 server details for Blacknight:

• Configure Titan on other apps using IMAP/ POP for Blacknight users

If you are using Microsoft Outlook for Windows, macOS, iOS or Android, please follow this guide:

• Configure Titan Mail on Outlook

If you are using POP3 to retrieve your emails, go into the Account Settings of your email client and change the Incoming Mail Server to: pop0101.titan.email and the Outgoing Mail Server to: smtp0101.titan.email

If you are using an iOS or Android device, you can download and use the official Titan app:

• iOS (iPhone/iPad) - https://apps.apple.com/us/app/titan-app-for-titan-accounts/id1486741447
• Android - https://play.google.com/store/apps/details?id=email.titan.app
  • You only need to enter your email address and password, no server details are required.

Remove the old email hosting

Once the importing of emails has been completed, you will want to remove Mail Hosting from the old Blacknight Control Panel. Go to:

• Hosted Domains (on the bottom right) >> Click the domain name
• Click on the Mail tab towards the top of the screen.
• Click Remove Hosting.
  WARNING: This is irreversible. Once you do remove the hosting, all email content will be destroyed.

You have now completed the migration.

If you have any questions or if you are stuck, please feel free to get in contact with us:

• https://www.blacknight.com/contact/