If you are a customer of ours and have login details for http://cp.blacknight.com then click "Login" on the right of the home page and put in your cp.blacknight.com login details in order to log in to the helpdesk and "Submit a request" or see any tickets\requests you previously had with us from your email address.
If you do not know your cp.blacknight.com details please use the forgot my password option on http://cp.blacknight.com or if you can not recall your username, submit a ticket or send us an email. You can submit a ticket using the link on the top of this page without being logged in.
If you are not an existing customer then you can just submit a ticket by using the link at the top of this page (you do not have to be logged in) or send us an email. You will get an automated reply from our helpdesk with a link to your ticket, if you click on that link you will be directed to a link where you can set up your password for your helpdesk user.
You can then login by pressing No to the question on the right, put in your email address and the password you set.
If you later set up an account with us, and use the same email address, then you can log in as an existing customer with your cp.blacknight.com login details and you can see any tickets you had previously submitted with your email address, before you were a customer.