For security reasons we can only give certain information out to, and act on requests from a listed contact email address on the account, or (for certain Support requests only) a user with the Account Administrator role.
If you want to add an additional email address to be an authorised contact on your account, so that our Support, Sales, and Billing teams can respond to requests and queries from another email address, you can do the following:
If you have a company account add the new email address as a Technical or Billing contact under:
Account > Account Settings > Edit Account Settings
If you operate a business/company, and your account is not listed as such, you can contact our Billing team to change that for you.
Create A Control Panel User
Alternatively, and if you do not have a company account, you can add a user as a (full) Account Administrator user as per the article linked below.
Please note that our billing department will not be able to give sensitive information to Account Administrator users for security and data-privacy reasons.
If you have any queries on this, please contact our Support team - see the following for our contact details: