For security reasons we can only give certain information out to, and act on requests from a listed contact email address on the account, or (for certain Support requests only) a user with the Account Administrator role.
If you want to add an additional email address to be an authorised contact on your account, so that our Support, Sales, and Billing teams can respond to requests and queries from another email address, you can do the following:
If you have a company account add the new email address as a Technical or Billing contact under:
Account > Account Settings > Edit Account Settings
If you have a personal account and wish to add a website developer or similar as an authorised contact you can add a new user for that person under:
Account > Admins > add new admin
Then give the new admin the Account Administrator role so they have full access to everything on your account:
Account > Admins > your new user > Managed Advanced Settings > Add Element > give the user the Account Administrator role
Please note that our billing department will not be able to give sensitive information to Account Administrator users for security and data-privacy reasons.