Orders can only be cancelled before they complete.
If you wish to cancel a pending domain name application please email firstname.lastname@example.org.
To cancel any other new sales orders please send an email requesting the cancellation to email@example.com from an authorised email address on the account.
If you wish to cancel a renewal order you can do so by cancelling the subscription the renewal order is for. For information on how to do this, please see the below: