In order to change your hosting package from a Windows package to Linux or vice versa you will need to cancel the current package and purchase the new one online.
Please email firstname.lastname@example.org from the email address listed on this account confirming that you are ready to cancel the current package and confirming that you have followed the steps below. A credit will be then added to your account for any time remaining which can be used towards the purchase of the new package.
Before cancelling any subscription we would advise you ensure there are no domains using any service on the subscription you wish to cancel. To do this login to the account and follow these steps:
Click the Subscription dropdown (Top Right of Screen) and choose Home >> Hosted Domains >> Click into the domain >> Click Delete and Confirm the request. Please be aware that this will delete all email accounts and application vault installs.
If there are no domains listed beside the subscription you wish to delete (or only domains you no longer wish to keep) then there shouldn't be any problem cancelling the subscription.
Please note you must delete any domains added to the old hosting package or you will not be able to re-add them to your new package.
Once this hosting plan has been cancelled you can then place your order for the new hosting plan. Regardless of the payment method you select, your credit will be applied towards the new order. You can then set the domain name(s) on the new plan by following the instructions here.