[This article only applies to Shared Hosted email NOT Microsoft 365]
Please ensure, when using encryption, that you set the following ports:
- POP: 995
- IMAP: 993
- SMTP (Outgoing): 25 or 587 as an alternative.
Note: Set TLS/STARTTLS as the encryption type and NOT SSL (where available).
A Note On Outlook App (Phone/Tablets)
Please note that the Outlook App on phones/tablets is not supported and as such you will need to use the built-in email client or another application.
Configure your Android/Samsung device
1. Open your email client.
2. Enter your full email address and password.
3. Then Press "Manual Setup"
See Figure 1 below as an example.
Figure 1.
4. For the Account type, we recommend IMAP.
See Figure 2 below as an example.
Figure 2
5. For the Incoming settings, we recommend using "mail.blacknight.com" for the incoming IMAP server. You will also want to leave the Security Type as None.
Username = Your Full Email Address
See Figure 3 below as an example.
Figure 3
6. For the Outgoing SMTP settings, we also recommend using "mail.blacknight.com". You will also want to leave the Security Type as None. Port 25 or 587.
Username = Your Full Email Address
See Figure 4 below as an example.
Figure 4
7. Configure your Account options as desired on the subsequent screens and you're done!
Should you have any issues with login ensure that your Email and Password are correct by testing those details at the following URL -
https://webmail.blacknight.com/
If not, you would need to update the password by logging into your Blacknight Control Panel -
https://cp.blacknight.com
Goto EMAIL > Select the Display Name > Change Password.
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