When you setup an email account in Apple Mail - as type IMAP, the software will store email you send via that account in a folder named 'Sent Messages'.
In our case, on our Shared Hosting email servers, this is an issue as such because any sent email should actually be stored in a folder named as 'Sent',
To explain this further, in order to sync your sent email between devices you need to ensure that the option to 'Store sent messages on the server' is active - it is at this point, on the next send/receive, that it will create the 'Sent Messages' folder if it doesn't already exist.
To change the default sent mailbox for Apple Mail:
- Select the 'Sent' folder on the server (in the folders pane on the left - in Apple Mail)
- Click Mailbox from the menu.
- Click Use this Mailbox for.
- Chose the 'Sent' folder.
- Save the changes.
After making this change, any email you send via that email account - in Apple Mail, will now get stored on the server in the correct folder.
On a related note, a similar process is required on Apple IOS i.e. iPhones/iPads.
See the article below for more information on this:
If you experience issue with your sent messages after applying this process, please contact us so we can troubleshoot further:
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