Out of Office/Autoresponder

This article relates to setting up Autoresponders on email account on our Shared Hosting email service.

To setup an Autoresponder while logged in as the Administrator of the Blacknight account:

Log into https://cp.blacknight.com using the email address and corresponding password.
Select the hosting subscription that the email is setup on:
- This would be from the Subscription dropdown (top-right).
- Likely choices are: Windows, Linux, Email Only
Click E-Mail on the main menu.
From the list below, click into the email account (via the Display Name part).
Click on Autoresponders on sub menu.
Click Add New Autoresponder.

To setup an Autoresponder as a email User:

Log into https://cp.blacknight.com using the email address and corresponding password.
Click on Autoresponders on the left hand side of the screen.
Click Add New Autoresponder.

In either case, refer to the following:

Autoresponder enabled: Tick this on, if you want to enable this Autoresponder.
Autoresponder name: Give it a description.
Enable filtering: You can enable this if you like - it is usually left off.
- Filter incoming messages by: choose "Subject" or "Body"
- Respond if corresponding field contains: Enter something to filter by.
Autoresponder behavior:
- - Reply
    - Reply-to field: You would usually enter the same email address here.
    - Reply subject: You can leave it as "Re:" or enter your own Subject to reply back to the sender.
    - Reply message: Enter the message you want send back.
  - Forward
    - Forward request to E-mail address:
      - You can use this method if you wish.
      - However, note that emails can be blocked by the [new] receiving server.

There can be a case where the system might get into an autoresponder loop with another autoresponding email address.

If this happens, your only solution is to:

If you have any queries on this, please contact our Support team - see the following for our contact details: