Out of Office/Autoresponder

This applies to our legacy Minimus, Medius, Maximus plans only. For how to do this on Mega, Giga, Tera, or Wordpress plans with Titan mail hosting please see here:

Set up autoresponder in Titan mail

To setup an Autoresponder while logged in as the Administrator of the Blacknight account:

• Log into https://cp.blacknight.com using the email address and corresponding password.
• Select the hosting subscription that the email is setup on:
  • This would be from the Subscription dropdown (top-right).
  • Likely choices are: Windows, Linux, Email Only
• Click E-Mail on the main menu.
• From the list below, click into the email account (via the Display Name part).
• Click on Autoresponders on sub menu.
• Click Add New Autoresponder.

To setup an Autoresponder as a email User:

• Log into https://cp.blacknight.com using the email address and corresponding password.
• Click on Autoresponders on the left hand side of the screen.
• Click Add New Autoresponder.

In either case, refer to the following:

• Autoresponder enabled: Tick this on, if you want to enable this Autoresponder.

• Autoresponder name: Give it a description.

• Enable filtering: You can enable this if you like - it is usually left off.

  • Filter incoming messages by: choose "Subject" or "Body"
  • Respond if corresponding field contains: Enter something to filter by.
• Autoresponder behavior:

  • • Reply

      • Reply-to field: You would usually enter the same email address here.

      • Reply subject: You can leave it as "Re:" or enter your own Subject to reply back to the sender.

      • Reply message: Enter the message you want send back.

    • Forward

      • Forward request to E-mail address:

        • You can use this method if you wish.

        • However, note that emails can be blocked by the [new] receiving server.

Issue With Repeated Autoresponder Emails

There can be a case where the system might get into an autoresponder loop with another autoresponding email address.

If this happens, your only solution is to:

• Disable the Autoresponder.
• Delete the extra email that came in to the mailbox.

Further Queries

If you have any queries on this, please contact our Support team - see the following for our contact details:

• https://www.blacknight.com/contact-us.html