Moving a domain between two (shared hosting) subscriptions

This is only relevant to accounts and hosting packages on our newer (post October 2008) hosting system at http://cp.blacknight.com

NB: Neither of the below methods will affect the domain registration at all.  If you want to move the domain registration then please contact our Accounts team at billing@blacknight.com.

If you have any custom DNS records on the domain you would need to manually create them on the account that you are moving the hosting to as this will delete the current DNS records on the domain that you are moving.

The short method:

This only applies to if there is no existing website or email on the domain name at the moment (or the website and email is hosted with another company at the moment).

First delete the domain from the hosting section of the account:
Hosted Domains > domainname > Delete

Then add the domain to the account the new subscription:
  Hosted Domains > Add Registered Domain

We would recommend you use the Website hosting option, use the existing webspace, and set the "Location" to something like /domainname

The long method:

This applies if the domain has an active website and\or email in use on a current subscription and you want to move it to another subscription for whatever reason.  There will be downtime while doing this.

To move the hosting you need to have all the website files downloaded to your local computer, note down any email accounts and other settings and have the emails fully backed up. Then delete the domain from your own account under:
Hosted Domains > domainname > Delete

While this won't affect the domain registration at all it will irreversibly remove all email accounts and anything installed through the Application Vault for this domain. It may delete everything associated with this domain from your control panel so ensure that you have everything backed up before removing the domain. The website and email will go down from this point.


Then to add the domain to the new subscription go to:
  Hosted Domains > Add Registered Domain

During the process you will be asked what subscription you want the domain under.

We would recommend you use the Website website hosting option, use the existing webspace, and set the "Location" to something like /domainname

While waiting for the domain to update and point to the new hosting account (around 1-2 hours) you should be uploading all the website files and setting up the email accounts to avoid any additional downtime over the 1-2 hour period.