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How do I change my password?

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Tony Phillips
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Depending on the service you use there may be differing ways you can change the password on your email account.

Covered Items:

 

 

Email on Shared Hosting / Email Only

If you are the Admin on the Blacknight Account:

As an Administrative user of the Blacknight Control Panel account (https://cp.blacknight.com), you can change passwords on "Service Users" via two different locations:

  1. Login >> E-mail (on the menu) >> click into the email account (via it's Display Name)
  2. Login >> Users (on the menu) >> click into the user (via it's Display Name)

You will then see "Change Password", click into that and following the instructions; once submitted the change will take a few moments and then see below on How can I check to see if the password I have is correct?.

If you cannot login then the change has either not gone through yet or the password you have is incorrect, noting that the username is always the full email address.

If you do not see the user, or "E-mail" on the menu, you would first need to choose the relevant Hosting subscription that has the email hosting for the domain assigned to; you can do so via the "Subscription dropdown (top-right of the screen) under the Account ID.

 

If you are not the Admin on the Blacknight Account:

Please see the section below:

I am not an Admin on the Blacknight account; how can I change my password?

 

 

Hosted Exchange

If you are the Admin on the Blacknight Account:

As an Administrative user of the Blacknight Control Panel account (https://cp.blacknight.com), you can change passwords on Hosted Exchange "Service Users" via:

Login >> Users (on the menu) >> click into the user (via it's Display Name)

You will then see "Change Password", click into that and following the instructions - the change will take a few moments; see below on How can I check to see if the password I have is correct?.

If you do not see the user listed you would first need to choose the relevant Hosting subscription that has the email hosting for the domain assigned to; you can do so via the "Subscription dropdown (top-right of the screen) under the Account ID.

 

If you are not the Admin on the Blacknight Account:

Please see the section below:

I am not an Admin on the Blacknight account; how can I change my password?

 

 

Microsoft/Office 365

If you are the Admin on the 365 Account:

As an Administrative user of the 365 account, you can change passwords on Office 365 "Users" via https://admin.microsoft.com:

Login >> Users (on the left hand menu) >> Active Users

You will then be able to "Change Password" by moving the mouse cursor over the email address you wish to reset the password of and selecting the Blue key icon that appears. You can also click on the User to reveal a context menu with more options available in addition to the one for resetting the password. You would then follow the instructions presented to reset the password - the change will usually take a few minutes but take longer in some scenarios; see below on see below on How can I check to see if the password I have is correct?..

If you do not know the details or are unable to login to your Microsoft 365 Admin account please contact help@blacknight.com from your Blacknight account contact email address. 

There is also a visual guide to changing password for Microsoft 365 here:

Microsoft 365: Changing Or Resetting User Passwords

 

If you are not the Admin on the Blacknight Account:

If you are an Microsoft/Office 365 user you can change your own password via your own login at https://portal.office.com; the following will assist also:

Change your Office 365 for business password

If, however, you do not know your existing password please see the section below:

I am not an Admin on the Blacknight account; how can I change my password?

 

 

 

I am not an Admin on the Blacknight account; how can I change my password?

If you are a "Service User" i.e. you do not have Administrative credentials to the Blacknight Control Panel account, and simply have an email address and password combination, you can change your own password only if you know the current password.

However, if you do not know the password to the email account/Service User you would need to contact the Blacknight Account Holder, or those that have administrative login credentials, and ask them to reset the password for you.

If you know your current password:

Please note that our Support team cannot change the password for you; only an Administrative user on the Blacknight account can change the password and supply it to you.

 

 

 

How can I check to see if the password I have is correct?

This depends on what service you use:

  • Shared Hosting / Email Only
    • You can check via the Altmail Webmail interface - https://webmail.blacknight.com
    • The Username is always the full email address.
    • The Password is the corresponding password you have (or have changed to).
    • Either it will login or give an error relating to credentials; the password is not correct.
  • Hosted Exchange
    • You can check via the OWA interface - https://exchange.blacknight.com/owa/
    • The Username is usually your full email address.
    • The Password is the corresponding password you have (or have changed to).
    • Either it will login or give an error; if you are sure of the password contact Support.
  • Microsoft/Office 365
    • You can login to the Microsoft 365 Portal via https://portal.office.com.
    • The Username is usually your full email address.
    • The Password is the corresponding password you have (or have changed to).
    • Either it will login or give an error; if you are sure of the password contact Support.

 

 

Further Queries

If you have any queries on this, please contact our Support team - see the following for our contact details:

  • https://www.blacknight.com/contact-us.html

 

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