How do I change my password?

Depending on the service you use there may be differing ways you can change the password on your email account.

Covered Items:

• Shared Hosting / Email Only
• Hosted Exchange
• Microsoft/Office 365
• I am not an Admin on the Blacknight account; how can I change my password?
• How can I check to see if the password I have is correct?

 

---

 

Email on Shared Hosting / Email Only

If you are the Admin on the Blacknight Account:

As an Administrative user of the Blacknight Control Panel account (https://cp.blacknight.com), you can change passwords on "Service Users" via two different locations:

1. Login >> E-mail (on the menu) >> click into the email account (via it's Display Name)
2. Login >> Users (on the menu) >> click into the user (via it's Display Name)

You will then see "Change Password", click into that and following the instructions; once submitted the change will take a few moments and then see below on How can I check to see if the password I have is correct?.

If you cannot login then the change has either not gone through yet or the password you have is incorrect, noting that the username is always the full email address.

If you do not see the user, or "E-mail" on the menu, you would first need to choose the relevant Hosting subscription that has the email hosting for the domain assigned to; you can do so via the "Subscription dropdown (top-right of the screen) under the Account ID.

 

If you are not the Admin on the Blacknight Account:

Please see the section below:

I am not an Admin on the Blacknight account; how can I change my password?

 

---

 

Hosted Exchange

If you are the Admin on the Blacknight Account:

As an Administrative user of the Blacknight Control Panel account (https://cp.blacknight.com), you can change passwords on Hosted Exchange "Service Users" via:

Login >> Users (on the menu) >> click into the user (via it's Display Name)

You will then see "Change Password", click into that and following the instructions - the change will take a few moments; see below on How can I check to see if the password I have is correct?.

If you do not see the user listed you would first need to choose the relevant Hosting subscription that has the email hosting for the domain assigned to; you can do so via the "Subscription dropdown (top-right of the screen) under the Account ID.

 

If you are not the Admin on the Blacknight Account:

Please see the section below:

I am not an Admin on the Blacknight account; how can I change my password?

 

---

 

Microsoft/Office 365

If you are the Admin on the Blacknight Account:

As an Administrative user of the Blacknight Control Panel account (https://cp.blacknight.com), you can change passwords on Office 365 "Service Users" via:

Login >> Users (on the menu) >> click into the user (via it's Display Name)

You will then see "Change Password", click into that and following the instructions - the change will usually take a few minutes but take longer in some scanarios; see below on see below on How can I check to see if the password I have is correct?..

If you do not see the user listed you would first need to choose the relevant Hosting subscription that has the email hosting for the domain assigned to; you can do so via the "Subscription dropdown (top-right of the screen) under the Account ID.

There is also a case that the user has not be synchronised to the Blacknight Control Panel - where the user was created directly in the Microsoft 365 Admin Portal; if this may be the case, you can attempt to synchronise the user via the following:

Login >> Office 365 (on the menu) >> click "synchronize now"

This will take a short while and will then hopefully update the users list accordingly; if it does not please contact Support to assist you further.

Note that you can also change the passwords, and manage the Microsoft 365 Tenant, via a Global Admin user on the Tenant; refer to the following:

Microsoft 365: Administration

There is also a visual guide to changing password for Microsoft 365 here:

Microsoft 365: Changing Or Resetting User Passwords

 

If you are not the Admin on the Blacknight Account:

If you are an Microsoft/Office 365 user you can change your own password via your own login at https://portal.office.com; the following will assist also:

Change your Office 365 for business password

If, however, you do not know your existing password please see the section below:

I am not an Admin on the Blacknight account; how can I change my password?

 

 

---

 

I am not an Admin on the Blacknight account; how can I change my password?

If you are a "Service User" i.e. you do not have Administrative credentials to the Blacknight Control Panel account, and simply have an email address and password combination, you can change your own password only if you know the current password.

However, if you do not know the password to the email account/Service User you would need to contact the Blacknight Account Holder, or those that have administrative login credentials, and ask them to reset the password for you.

If you know your current password:

• For Shared Hosting Email / Email Only / Hosted Exchange:
  • You would login via https://cp.blacknight.com with your email address and password and then click into "Login" and then into "Change Password".
• For Microsoft/Office 365:
  • Follow the guide here: Change your Office 365 for business password

Please note that our Support team cannot change the password for you; only an Administrative user on the Blacknight account can change the password and supply it to you.

 

 

---

 

How can I check to see if the password I have is correct?

This depends on what service you use:

• Shared Hosting / Email Only
  • You can check via the Altmail Webmail interface - https://altmail.blacknight.com
  • The Username is always the full email address.
  • The Password is the corresponding password you have (or have changed to).
  • Either it will login or give an error relating to credentials; the password is not correct.
• Hosted Exchange
  • You can check via the OWA interface - https://exchange.blacknight.com/owa/
  • The Username is usually your full email address.
  • The Password is the corresponding password you have (or have changed to).
  • Either it will login or give an error; if you are sure of the password contact Support.
• Microsoft/Office 365
  • You can login to the Microsoft 365 Portal via https://portal.office.com.
  • The Username is usually your full email address.
  • The Password is the corresponding password you have (or have changed to).
  • Either it will login or give an error; if you are sure of the password contact Support.

 

---

 

Further Queries

If you have any queries on this, please contact our Support team - see the following for our contact details:

• https://www.blacknight.com/contact-us.html