Tara Kelly
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Why can't I access port ... ?
We have a very strict security policy on our network so not all ports are accessible.If you think you should be able to access a port from our shared hosting packages please contact support for cla...
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Is your network firewalled?
Yes. Our network is protected using Cisco hardware firewalling.
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Firewall Requests
If you have a dedicated or co-located server with us and wish to make a change to the hardware firewalls please fill in the firewall request form located here: https://help.blacknight.com/entries/2...
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What does VM and VPS mean?
VM for Virtual MachineVPS stands for Virtual Private ServerThey basically mean the same thing and the two terms may be used interchangeably. Generally however if a knowledgebase article mentions V...
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What is the Cloud Control panel?
The Cloud Control Panel our knowledge base articles refer to is the control panel interface you administer your Cloud VM service; the control panel may also referred to as the OnApp control panel. ...
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What is my root\administrator password?
This applies only to our Cloud VM plans. Please Note this change will reboot your Virtual ServerYou can find the root\administrator password that was set the last time the VM was built or rebuilt i...
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Where can I log in to my Cloud VM?
Cloud Control PanelYou can log in to the online interface for your Cloud VM with us as per the following article:https://help.blacknight.com/entries/22933657-what-is-the-cloud-control-panelThis is ...
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How to enable Windows Firewall
If you start the Windows Firewall service, all inbound connections, including your Remote Desktop session will also be blocked, and you will not be able to connect to your VPS any more. To get aro...
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Setting up ProFTPD on Debian
Configuring ProFTPd: By default, ProFTPd will accept logins from the system users (except root). You will need to create additional users on the system to gain FTP access and/or set up non-system...
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Setting up FTP on Linux
For CentOS, the default ftpd in yum is vsftpd. You can install this by doing:# yum update# yum install vsftpdnote: if on a legacy VPS plan you might have to install yum first. For configuration, se...