Tara Kelly
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Articles
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How to add another user to manage your Acronis backup account
First log in to https://eu16-cloud.acronis.com with the username you were sent when your Acronis plan was created, and the password you set. You can use the Forgot Password option if you don't kno...
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How do I set up an autoresponder or out of office in Titan?
This article applies to email accounts hosted on our newer https://cp.blacknighthosting.com platform. Log in to the webmail interface for the email address you want to set this up on: https://app....
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Add my SSH key for remote access to my VPS
This article relates to any new cloud VPS plan purchased after December 2023. If you want to add an SSH key to your VPS for remote SSH access you can do so under: https://cp.blacknighthosting.c...
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How do I upgrade or downgrade my VM?
Just to note first, you cannot automatically upgrade or downgrade from a non-Plesk\cPanel VPS to a Plesk\cPanel VPS and vice versa. Please contact our Sales team for upgrading\downgrading one of o...
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Who should I contact about billing queries?
Please address all billing queries to billing@blacknight.com. Ensure that you include as much detail as possible in your query including the name on the account, the account or client ID, an order ...
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Removing a device from Acronis
If you want to remove a device from Acronis you can do so by logging in to your Acronis account and going to: Devices > All devices > click on the device in question > Delete This won't delete an...
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Automatic move from mail.blacknight.com to Titan email service
This article relates to our automatic migration process for our legacy qmail\mail.blacknight.com on Minimus, Medius, Maximus, or email-only\OX plans on our older cp.blacknight.com system. Some part...
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How do I enable SSH access?
This article relates to any new cloud VPS plan purchased after December 2023. For security reasons SSH root access is disabled by default on our newer VPS plans. Console access: You can log in to...
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Contacting us with questions or issues you are having
Before contacting us there are just some general issues you might want to check first. Have you looked through the knowledgebase for the answer to your question?We are constantly updating and addi...
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What version of PHP\MySQL\Webserver comes with my VM?
This article only applies to users of our Cloud VM plans that have a template that has any PHP, MySQL, or webserver pre-installed. Those are the templates with the Plesk or cPanel control panel. ...