Tara Kelly
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Articles
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How do I add an extra IP address to my VM?
This article relates to our Cloud VM plans only. Important Note: Each additional IP address will cost €2 excluding VAT, per month. You can assign an extra IP address to your VM in the Cloud Co...
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[Legacy] How will I receive my invoices?
This applies to https://cp.blacknight.com only All invoices are sent via email to the billing email address in your billing profile. You can also view your invoices and payment history online in yo...
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What is greylisting?
For an explanation of Greylisting please see the greylisting entry on wikipedia: http://en.wikipedia.org/wiki/Greylisting
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When I click on the plesk or vzpp link the connection times out
Both vzpp and Plesk run on non standard ports over SSL. If you find you can't connect to your VPS please make sure the following two ports are open outbound on your firewall/router/proxy etc.For a ...
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Do you accept payment via American Express?
We currently do not accept American Express credit cards.We can only accept MasterCard or Visa credit or debit cards. We can accept payment from any card via PayPal however if you have a PayPal ac...
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I can't send emails but I can receive them?
There can be a lot of reasons that you can't send emails but have no problems receiving them. The main ones are:# Your anti-virus program is blocking youTry disabling your anti-virus program or fi...
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How to upgrade an existing VPS\VM package?
How to place an upgrade order for a VPS or VM plan: This must be done when logged in to cp.blacknight.comTo do so, please follow the steps below once logged in:1) Click on "Account"2) Click "Subs...
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Who should I contact about a refund?
Please address all refund requests to billing@blacknight.com Please ensure that you include the following information: - Your name - The email address associated with your account - Details on the...
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Why am I receiving "Failed Delivery Notifications" for emails I never sent?
What is most likely happening is that you are being "Joe-Jobbed". A joe job is where a spammer sends out spam and makes it look like the 'From' or 'Reply-to' address is one of your email addresse...
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How to test a receiving mailserver via Telnet
If you are having problems sending email to a source from your VPS, VM, or server but aren't getting any bouncebacks or errors you can try the following test:This is done from the command prompt on...