If you are looking to backup your websites and/or databases on Shared Hosting, we would highly recommend our Site Backup product.
Details of Site Backup can be found here: https://www.blacknight.com/sitebackup/
CloudVM, Co-Location, Dedicated:
If you have one of the above plans, we would highly advise purchasing "CDP Backup".
Details of our CDP Backup can be found here: https://www.blacknight.com/cdp-online-backup.html
Please contact our sales team if you wish to purchase this at firstname.lastname@example.org
Tool to help take backups of your website
Note: This file does not work with websites hosted on our Windows Servers.