Tara Kelly
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Get Plesk License Key
This article relates to any new cloud VPS plan purchased after December 2023. If you need to manually input your Plesk licence key for any reason you can find it under: https://cp.blacknighthosti...
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[Legacy] How can I make payment by PayPal?
On https://cp.blacknight.com, please follow these steps after logging into your account.Go to Home >> Pay Now >> Select the orders you would like to pay using PayPal and click Next >> Select PayPal...
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How do I access webmail for Titan Email?
You can access Titan Webmail with your email address and password directly at: https://app.titan.email/ You can also access via https://cp.blacknighthosting.com under: 1. Sevices > My Services >...
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[Legacy] My Card has been declined. How can I resubmit payment?
This relates to our legacy cp.blacknight.com platform If your card has been declined it will be tried again automatically in 3, 6, 9, 12 and 15 days. If you wish to try processing payment on the s...
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How do I change my titan email password?
Log in to your https://cp.blacknighthosting.com account and go to: Services > My Services > Click on your Titan email plan (not on the domain name itself) Email Accounts > click the icon with th...
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How do I point a domain to my Cloud VM?
You can find the IP address of your Cloud VPS VM in the Cloud Control Panel under:Virtual Machines > vm nameThis is the default IP address on your VM and unless you have set up extra IP addresses o...
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How do I know what billing system my account is on?
We have two billing systems running at the moment and we are in the process of moving all accounts from the old system to the new system.The old system can be accessed at https://cp.blacknight.com ...
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What is Enhanced Support?
This article applies to the Enhanced Support option available only on our Cloud VM plans - http://www.blacknightvps.comEnhanced Support for our Cloud VM plans is an add-on service which can be used...
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[Legacy] How do I change the payment method attached to my order?
This option applies to accounts on https://cp.blacknight.com only. Once logged in go to Home >> Pay Now >> Select the orders you would like to pay using the new payment method and click Next >> Se...
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How do I forward email for one address to another?
This article applies to email hosted on our newer https://cp.blacknighthosting.com platform. The following may help in relation to setting this up if you have Microsoft 365: https://docs.microsoft....