Tara Kelly
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Recent activity by Tara Kelly Sort by recent activity-
I emailed X directly. Why haven't I got a reply?
Please do not email members of our staff directly with support, sales or account queries. You are unlikely to get a reply in a timely fashion. Please email support queries to support@blacknight.com...
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Why is the timezone on my VM not GMT?
This article applies to our Cloud VM plans only.Depending on the template your VM is built with the timezone might not be set to GMT. This is set by the template creators and I'm afraid we have no...
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Which currencies do you accept?
For credit, debit card or PayPal payments, we can accept these in all currencies. You can make a bank transfer to us in Euro regardless of your own bank account's currency. Your bank should be ab...
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How can I do a traceroute?
A traceroute is a utility which allows you to literally trace your connection to a server/computer. It measures the time it takes to reach each point needed for the connection. There are many onlin...
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What charges me extra on my Cloud VM?
Some things you might change or use on your Cloud VM do cost extra, and I'm afraid the control panel will not warn you about this when you enable something that costs extra. You will see the "Pric...
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Do you accept international orders?
Yes. We have clients from the four corners of the globe.Please bear in mind, however, that our anti-fraud measures are quite strict, so you may need to provide extra paperwork when placing your fir...
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How do I set up Titan Email on Gmail.com?
IMPORTANT: Starting in January 2026, Google will be removing the ability to set up email accounts on Gmail. We advise using the Titan webmail moving forward - https://app.titan.email Please see thi...
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Can I have a web hosting control panel on my Cloud VM?
At the moment we have only two Cloud VM templates that come pre-installed with a Web Hosting Control panel. They are the Windows 2008 Standard Edition + Plesk (available on Business plans or highe...
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[Legacy] How do I create a renewal order for my domain/subscription?
To place a renewal order for a particular domain/subscription please go to your account at https://cp.blacknight.com. (Applies to this system only). Please check that there is not currently a renew...
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How do I setup Titan Email on iPhone
This article is for users that wish to set up their emails via the Apple Mail app. If you don't wish to deal with server settings, you may download the official Titan app from the App Store and sim...