Tara Kelly
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How can I do a traceroute?
A traceroute is a utility which allows you to literally trace your connection to a server/computer. It measures the time it takes to reach each point needed for the connection. There are many onlin...
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What charges me extra on my Cloud VM?
Some things you might change or use on your Cloud VM do cost extra, and I'm afraid the control panel will not warn you about this when you enable something that costs extra. You will see the "Pric...
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Do you accept international orders?
Yes. We have clients from the four corners of the globe.Please bear in mind, however, that our anti-fraud measures are quite strict, so you may need to provide extra paperwork when placing your fir...
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How do I set up Titan Email on Gmail.com?
IMPORTANT: Starting in January 2026, Google will be removing the ability to set up email accounts on Gmail. We advise using the Titan webmail moving forward - https://app.titan.email Please see thi...
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Can I have a web hosting control panel on my Cloud VM?
At the moment we have only two Cloud VM templates that come pre-installed with a Web Hosting Control panel. They are the Windows 2008 Standard Edition + Plesk (available on Business plans or highe...
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[Legacy] How do I create a renewal order for my domain/subscription?
To place a renewal order for a particular domain/subscription please go to your account at https://cp.blacknight.com. (Applies to this system only). Please check that there is not currently a renew...
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How do I setup Titan Email on iPhone
This article is for users that wish to set up their emails via the Apple Mail app. If you don't wish to deal with server settings, you may download the official Titan app from the App Store and sim...
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Why can't I access my cloud VM via passive FTP?
While the following article relates to our Cloud VMs, the principle applies to any server e.g. Dedicated, and as such if the passive FTP ports are blocked, it will not be possible to create a pass...
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[Legacy] My account is in credit. How can I apply this to my orders?
This applies to cp.blacknight.com only If there is credit on your account it will automatically be applied to the next order the generates on your account. It will not make a difference what paymen...
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Setting up Titan Email on Mac Mail (Apple Mail)
This guide is for the latest version of Mac Mail for MacOS 26 Tahoe. Older versions would be very similar to this guide. If you have issues setting this up, please let us know. Prerequisites To Al...