Tara Kelly
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Why can't I access my cloud VM via passive FTP?
While the following article relates to our Cloud VMs, the principle applies to any server e.g. Dedicated, and as such if the passive FTP ports are blocked, it will not be possible to create a pass...
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[Legacy] My account is in credit. How can I apply this to my orders?
This applies to cp.blacknight.com only If there is credit on your account it will automatically be applied to the next order the generates on your account. It will not make a difference what paymen...
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Setting up Titan Email on Mac Mail (Apple Mail)
This guide is for the latest version of Mac Mail for MacOS 26 Tahoe. Older versions would be very similar to this guide. If you have issues setting this up, please let us know. Prerequisites: Pleas...
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How is my VM firewalled on the Cloud server?
The firewall is an IP Tables based firewall which resides on the XEN hypervisor. It is controlled by the customised web interface we provide with the control panel.Default firewalling in front of t...
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How do I move the billing of a domain into someone else's account?
If you wish to transfer a domain name to another account with Blacknight please send an email to billing@blacknight.com from an authorised contact. Please note we cannot proceed until all questions...
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How do I ... on Titan Email?
Please see the Titan knowledgebase for more in-depth instructions for how to use the many features of our titan email service: https://support.titan.email/hc/en-us/categories/360002523494-Using-Mai...
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How do I add an extra IP address to my VM?
This article relates to our Cloud VM plans only. Important Note: Each additional IP address will cost €2 excluding VAT, per month. You can assign an extra IP address to your VM in the Cloud Co...
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[Legacy] How will I receive my invoices?
This applies to https://cp.blacknight.com only All invoices are sent via email to the billing email address in your billing profile. You can also view your invoices and payment history online in yo...
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What is greylisting?
For an explanation of Greylisting please see the greylisting entry on wikipedia: http://en.wikipedia.org/wiki/Greylisting
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When I click on the plesk or vzpp link the connection times out
Both vzpp and Plesk run on non standard ports over SSL. If you find you can't connect to your VPS please make sure the following two ports are open outbound on your firewall/router/proxy etc.For a ...