Tara Kelly
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How is my VM firewalled on the Cloud server?
The firewall is an IP Tables based firewall which resides on the XEN hypervisor. It is controlled by the customised web interface we provide with the control panel.Default firewalling in front of t...
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How do I move the billing of a domain into someone else's account?
If you wish to transfer a domain name to another account with Blacknight please send an email to billing@blacknight.com from an authorised contact. Please note we cannot proceed until all questions...
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How do I ... on Titan Email?
Prerequisites To Allow Third Party Access For Standard Email Clients/Software Two Factor Authentication must be disabled on the Titan Mailbox That is, if you are not using the Titan Apps and want t...
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How do I add an extra IP address to my VM?
This article relates to our Cloud VM plans only. Important Note: Each additional IP address will cost €2 excluding VAT, per month. You can assign an extra IP address to your VM in the Cloud Co...
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[Legacy] How will I receive my invoices?
This applies to https://cp.blacknight.com only All invoices are sent via email to the billing email address in your billing profile. You can also view your invoices and payment history online in yo...
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What is greylisting?
For an explanation of Greylisting please see the greylisting entry on wikipedia: http://en.wikipedia.org/wiki/Greylisting
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When I click on the plesk or vzpp link the connection times out
Both vzpp and Plesk run on non standard ports over SSL. If you find you can't connect to your VPS please make sure the following two ports are open outbound on your firewall/router/proxy etc.For a ...
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Do you accept payment via American Express?
We currently do not accept American Express credit cards.We can only accept MasterCard or Visa credit or debit cards. We can accept payment from any card via PayPal however if you have a PayPal ac...
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I can't send emails but I can receive them?
There can be a lot of reasons that you can't send emails but have no problems receiving them. The main ones are:# Your anti-virus program is blocking youTry disabling your anti-virus program or fi...
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How to upgrade an existing VPS\VM package?
How to place an upgrade order for a VPS or VM plan: This must be done when logged in to cp.blacknight.comTo do so, please follow the steps below once logged in:1) Click on "Account"2) Click "Subs...