Tara Kelly
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Articles
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How do I enable SSH access?
This article relates to any new cloud VPS plan purchased after December 2023. For security reasons SSH root access is disabled by default on our newer VPS plans. Console access: You can log in to...
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Contacting us with questions or issues you are having
Before contacting us there are just some general issues you might want to check first. Have you looked through the knowledgebase for the answer to your question?We are constantly updating and addi...
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What version of PHP\MySQL\Webserver comes with my VM?
This article only applies to users of our Cloud VM plans that have a template that has any PHP, MySQL, or webserver pre-installed. Those are the templates with the Plesk or cPanel control panel. ...
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How can I setup direct debit payments?
If you wish to pay for your orders automatically from your bank account please fill out the direct debit mandate form (available by emailing billing@blacknight.com) and return the signed original t...
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Deleting Acronis backups
We don't recommend deleting backups as a regular means to reduce storage space used. You should change your protection plan settings instead to keep backups for a shorter time if you don't want to...
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How do I log on to my VPS with Remote Desktop?
This article relates to any new cloud VPS plan purchased after December 2023. For security reasons Remote Desktop access is disabled by default on our newer VPS plans. Console access: You can log i...
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How to change email address username in Outlook, Thunderbird, MacMail, iPhone & Android
Microsoft Outlook 2019/2021 There are 2 methods to change your username with Outlook. Method 1) Via Microsoft Outlook. 1. Go to File 2. Click on Account Settings and Account Settings again. 3. Cli...
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Why didn't I get my welcome email with login details?
For security reasons we do not send out your username and password automatically. It is set to whatever you set when you purchased your subscription with us. You can use the Forgot Password opt...
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What can I install on my VPS\VM?
A VPS or VM is a virtual dedicated server. This means you can install pretty much any applications or add-ons that you need, and set them up exactly as you need them. You will have full administrat...
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[Legacy] How can I cancel my Subscription or Domain Name?
If the service you wish to cancel is on the legacy system at https://cp.blacknight.com you can place a cancellation order for your service by following these steps after logging into your control p...