Tara Kelly
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[Legacy] My Card has been declined. How can I resubmit payment?
This relates to our legacy cp.blacknight.com platform If your card has been declined it will be tried again automatically in 3, 6, 9, 12 and 15 days. If you wish to try processing payment on the s...
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How do I change my titan email password?
Log in to your https://cp.blacknighthosting.com account and go to: Services > My Services > Click on your Titan email plan (not on the domain name itself) Email Accounts > click the icon with th...
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How do I point a domain to my Cloud VM?
You can find the IP address of your Cloud VPS VM in the Cloud Control Panel under:Virtual Machines > vm nameThis is the default IP address on your VM and unless you have set up extra IP addresses o...
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How do I know what billing system my account is on?
We have two billing systems running at the moment and we are in the process of moving all accounts from the old system to the new system.The old system can be accessed at https://cp.blacknight.com ...
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Exporting & Importing Emails using Outlook (.pst)
We use Microsoft Office 2013 in this article, however the general steps apply to all other versions of Microsoft Office where the Import/Export feature is typically found under the File Menu. ...
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What is Enhanced Support?
This article applies to the Enhanced Support option available only on our Cloud VM plans - http://www.blacknightvps.comEnhanced Support for our Cloud VM plans is an add-on service which can be used...
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[Legacy] How do I change the payment method attached to my order?
This option applies to accounts on https://cp.blacknight.com only. Once logged in go to Home >> Pay Now >> Select the orders you would like to pay using the new payment method and click Next >> Se...
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How do I forward email for one address to another?
This article applies to email hosted on our newer https://cp.blacknighthosting.com platform. The following may help in relation to setting this up if you have Microsoft 365: https://docs.microsoft....
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Why can't I ping my Cloud VM?
By default ICMP traffic is blocked through the firewalls on our Cloud VM plans. That means you will not get any response when trying to ping your VM IP address or a domain on the VM. This would a...
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How to create a catch-all email address
We don't generally recommend the use of a catch-all mailbox\email account. They tend to catch a lot of spam. If you would still like to set one up then log in to your https://cp.blacknighthosting...