Tara Kelly
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Do you accept payment via American Express?
We currently do not accept American Express credit cards.We can only accept MasterCard or Visa credit or debit cards. We can accept payment from any card via PayPal however if you have a PayPal ac...
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I can't send emails but I can receive them?
There can be a lot of reasons that you can't send emails but have no problems receiving them. The main ones are:# Your anti-virus program is blocking youTry disabling your anti-virus program or fi...
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How to upgrade an existing VPS\VM package?
How to place an upgrade order for a VPS or VM plan: This must be done when logged in to cp.blacknight.comTo do so, please follow the steps below once logged in:1) Click on "Account"2) Click "Subs...
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Who should I contact about a refund?
Please address all refund requests to billing@blacknight.com Please ensure that you include the following information: - Your name - The email address associated with your account - Details on the...
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Why am I receiving "Failed Delivery Notifications" for emails I never sent?
What is most likely happening is that you are being "Joe-Jobbed". A joe job is where a spammer sends out spam and makes it look like the 'From' or 'Reply-to' address is one of your email addresse...
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How to test a receiving mailserver via Telnet
If you are having problems sending email to a source from your VPS, VM, or server but aren't getting any bouncebacks or errors you can try the following test:This is done from the command prompt on...
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Why do I need a new login?
We are working on migrating all customers from our older cp.blacknight.com system to cp.blacknighthosting.com. Once all existing customers have an account set up on the new system we will work on ...
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How can I prevent spam from reaching my inbox?
Firstly we would recommend that you do not have any email account set up as a "Catch-all" email address. If you are submitting your website to search engines and directories avoid "link farms" or ...
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Who is in charge of updating or patching the VPS\VM?
The upgrading and patching of a VPS or VM is the responsibility of the VPS\VM owner. In particular for any third party applications you might install such as MSSQL, MySQL, or PHP. You will need to ...
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How can I avoid being accused of sending spam?
We recommend that you read up on mailing list management. Although you may have a legitimate mailing list it can be all too easy for you to be accused of spamming if you do not follow certain basic...