Tara Kelly
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Recent activity by Tara Kelly Sort by recent activity-
Who should I contact about a refund?
Please address all refund requests to billing@blacknight.com Please ensure that you include the following information: - Your name - The email address associated with your account - Details on the...
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Why am I receiving "Failed Delivery Notifications" for emails I never sent?
What is most likely happening is that you are being "Joe-Jobbed". A joe job is where a spammer sends out spam and makes it look like the 'From' or 'Reply-to' address is one of your email addresse...
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How to test a receiving mailserver via Telnet
If you are having problems sending email to a source from your VPS, VM, or server but aren't getting any bouncebacks or errors you can try the following test:This is done from the command prompt on...
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Why do I need a new login?
We are working on migrating all customers from our older cp.blacknight.com system to cp.blacknighthosting.com. Once all existing customers have an account set up on the new system we will work on ...
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How can I prevent spam from reaching my inbox?
Firstly we would recommend that you do not have any email account set up as a "Catch-all" email address. If you are submitting your website to search engines and directories avoid "link farms" or ...
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Who is in charge of updating or patching the VPS\VM?
The upgrading and patching of a VPS or VM is the responsibility of the VPS\VM owner. In particular for any third party applications you might install such as MSSQL, MySQL, or PHP. You will need to ...
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How can I avoid being accused of sending spam?
We recommend that you read up on mailing list management. Although you may have a legitimate mailing list it can be all too easy for you to be accused of spamming if you do not follow certain basic...
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Is MySQL or PHP pre-install on any of the VPS\VM packages?
If you do not purchase the approrpiate template you will have to install these applications yourself. They are both available free of charge from their vendors. http://www.php.net/downloads.phphttp...
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[Legacy] How do I turn on/off the Auto Renew option?
This applies to https://cp.blacknight.com only To disable auto-renew on a service on the new panel please contact us at billing@blacknight.com Please log on to your account at https://cp.blacknight...
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How can I test that my email is working?
Try sending a mail to echo@blacknight.ie. If everything is working you will receive an automated response within a couple of minutes.