This article applies to customers on the WordPress Hosting plan.
For more information about this plan, please go to: https://www.blacknight.com/wordpress/
If you are password protecting your WordPress site, you must make one change to the .htaccess
file in order for it to work correctly.
- Go into File Manager and double-click on the
public_html
folder. - Right-click the
.htaccess
file and click on Edit.- If you do not see the
.htaccess
file, then click on Settings on the top right and check the box for "Show Hidden Files (dotfiles)"
- If you do not see the
- You will receive a warning. Ensure you copy the file or download the file before you edit it. Click Edit again.
- Add the following to its own line at the top of the file.
ErrorDocument 401 default
- It should look like this:
If you are wondering how to password protect your website and/or folder, please see our other guide here:
Further Queries
If you have any queries on this, please contact our Support team - see the following for our contact details:
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