If your domain is hosted on Direct Admin or Helm we will most likely need to set up any MX records for you.
If you are on our new system this can be done in your control panel (cp.blacknight.com) under:
Home >> Hosted Domains >> domainname >> DNS >> DNS Records
You would need to add a new DNS Record here of type "MX". The fields would then be filled in as follows:
** Mail Domain: Leave this blank unless you want to set up an MX record on a subdomain (e.g. sub.domain.com) **
Preference: select the number that matches closest to the priority you need
Mail exchanger: The mailserver record (excluding the last .)
For example for the following Google MX record:
Mail Domain: blank
Preference: 10 (very high)
Mail Exchanger: ASPMX.L.GOOGLE.COM
NB You can then disable Mail Hosting for the domain name so our system does not try to handle the emails still under:
Websites >> domain name >> Remove Hosting (under the Mail Hosting section)
You might need to make sure the appropriate subscription is selected in the Subscription drop down menu first if you have multiple subscriptions.
An MX record shouldn't be set to point directly to an IP address. If you only have an IP address create an "A Record" pointing, for example, mail.domainname.tld to the IP address. Then set the MX record to point to the "Mail Exchanger" of mail.domainname.tld where domainname.tld is your own domainname.
For more information on other types of DNS records please see here: