I emailed X directly. Why haven't I got a reply?

Updated September 20, 2018 21:05

Please do not email members of our staff directly with support, sales or account queries. You are unlikely to get a reply in a timely fashion.
Please email support queries to support@blacknight.com; sales queries to sales@blacknight.com and any accounting / billing queries to billing@blacknight.com or submit them via the web interface, using the Submit A Ticket link on the right or top of this page. You will receive a receipt with your ticket number and can track your support query online.