If you are having a problem with your website, the first thing to check is the error logs for the domain.
Linux:
On our Linux shared hosting account the error logs for a domain can be accessed by going to:
Manage Website > 'Log Manager' > 'Show FTP Directory' > 'error_log' - These logs are generated on a per webspace basis.
Windows:
On Windows, the logs are not accessible through the control panel, by default when an IIS application encounters an error it will send a generic error message to the browser, this error message is basic and usually not very helpful.
In order to get a more detailed error message you would need to send an e-mail to help@blacknight.com from the registered e-mail address for you account. In the e-mail you should provide the domain name in question and request that detailed error messaging be enabled for the domain.
The reason this is not enabled by default is because it sends the error to the browser which constitutes a possible security risk. We also recommend asking us to disable it once more once the error is fixed.
PHP errors on Windows:
To get errors for PHP applications on Windows please refer to the following guide:
https://help.blacknight.com/entries/22936826-turning-on-php-error-logging
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