Two-Step Verification (2FA) for Blacknight Control Panel

What is Two-Step Verification (2FA)

Two-Step Verification is an extra layer of security to ensure that you're the only person who can access your Blacknight account, even if someone else knows your username and password.

How it works

Once Two-Step Verification is enabled and activated, and you want to sign in to your Blacknight account, you'll need to provide a six digit verification code that's displayed on your trusted device’s authentication app or sent to your email (depending on which method you used to set it up). This process improves the security of your Blacknight account and all the information stored with it.

Setup Two-Step Verification on https://cp.blacknighthosting.com accounts
(For the old Blacknight Control Panel, https://cp.blacknight.com, scroll down on this page!)

• Login to your Blacknight account. 

* Click on My Account on the top-right, and click Security Settings near the bottom of the list.

• It will show Two-factor authentication is currently disabled, click the green Click here to Enable button to get started.

• Click Get Started.
• You will be asked to select either Time Based Tokens or Email Two-Factor Authentication.

Time Based Tokens (Scroll down for 'Email Two-Factor Authentication')

• Using an authenticator app like Google Authenticator, Authy, or Duo, scan the QR Code shown on-screen. If you cannot scan, enter the code that is displayed on-screen. Please note these apps are free.
  • These apps can be downloaded from the 'App Store' on iOS devices or from the 'Google Play Store' on Android devices.
• Open your chosen app and add a new entry using QR code or manually enter code. Then enter the 6-digit number that is on your app into the box on screen, and click Submit as shown below.

• You will then be presented with a backup code. Take note of this and store it somewhere safe as you may need it if you cannot access your account. Once you have noted the code and stored it somewhere safe, click Close.

• And you are done! Confirmation of Two-Step Verification being set up is displayed on-screen with the message: "Two-factor authentication is currently enabled."
• Every time that you log into https://cp.blacknighthosting.com, you will be prompted to enter a new 6-digit code from your device. 

FAQ

Q: I set up Two-Step Verification using Email Two-Factor Authentication and I wish to change to a Time-based Token?

A: Once you are logged in, click your name on the top-right, and choose Security Settings. In here, you can disable Two-Step Verification. You will then be asked to set up Two-Step Verification, but this time, you can select Time-based Token.

Q: I have forgotten my backup code and I don't have access to my account. How do I log in? 

A: Contact Blacknight Support, and they can assist you with regaining access to your account.

Email Two-Factor Authentication

• Select Email Two-Factor Authentication and click 'Get Started'
• A 6-digit code will be sent to the email address that you just logged in with.

• The email will come from billing@blacknight.com with the subject "Two-Factor Authentication"
• Inside this email will be the 6-digit code. This code expires after 15 minutes. Enter this code on the Blacknight Control Panel.

• You will then be presented with a backup code. Take note of this and store it somewhere safe as you may need it if you cannot access your account. Once you have noted the code and stored it somewhere safe, click Close.

• And you are done! Confirmation of Two Step Verification being set up is displayed on-screen with the message: "Two-factor authentication is currently enabled."
• Every time that you log into https://cp.blacknighthosting.com, you will be prompted to enter a new 6-digit code that is sent to your email. The 6-digit code expires in 15 minutes.  

FAQ

Q: I set up Two-Step Verification using a Time-based Token and I wish to change to Email Two-Factor Authentication?

A: Once you are logged in, click your name on the top-right, and choose Security Settings. In here, you can disable Two-Step Verification. You will then be asked to set up Two-Step Verification, but this time, you can select Email Two-Factor Authentication

Q: I have forgotten my backup code and I don't have access to my account. How do I log in? 

A: Contact Blacknight Support, and they can assist you with regaining access to your account.

Setup Two Step Verification on https://cp.blacknight.com accounts

(For the new Blacknight Control Panel, https://cp.blacknighthosting.com, scroll up on this page!)

Login to your Blacknight account. if Two Step Verification is not already enabled, you'll be prompted to enable it, set this option to 'on' and click 'continue'.

Next you'll need to complete a few steps on a trusted device such as your phone or tablet.

1. Download and install your preferred Authenticator App to your device. (You can choose from Google Authenticator, Microsoft, Authy, FreeOTP and others)
2. With your device, simply scan the QR code displayed on screen or enter the pretty key to authenticate.
3. To enable Two-Step Verification, enter the 6-digit code from your authenticator app on screen and click 'Verify'.

You'll be redirected to your Blacknight Control Panel.

Every time you log in to your control panel, you'll be prompted to enter a newly generated 6-digit code from your authenticator app.

Troubleshooting and support

If you encounter any problems with accessing your Blacknight account, contact our support team via phone +353 (0)59 9183072 live chat or email help@blacknight.com.