Prerequisites To Allow Third Party Access For Standard Email Clients/Software

• Two Factor Authentication must be disabled on the Titan Mailbox
  • That is, if you are not using the Titan Apps and want to use Outlook etc..
  • See the following for more information: Two Factor Authentication (2FA) For Titan Mailboxes
• Third Party access needs to be enabled on the Titan Mailbox
  • For new mailboxes especially, this typically would not be enabled by default.
  • See the following on how to for check and enable this: Enable Titan on other apps

Settings up email accounts on Outlook

Please ensure, when using encryption, that you set the following ports:

• IMAP: 993
• POP: 995
• SMTP (Outgoing): 
  • 587 using TLS/STARTTLS encryption [this is the recommended port]
  • 465 as an alternative using SSL/TLS encryption.

New Outlook

Please see the following article for setup instructions for New Outlook:

How do I set up a Titan Email Account in New Outlook

 

Outlook 2019

Please see the following article for setup instructions for Outlook 2019:

How-do-I-set-up-a-Titan-Email-Account-in-Outlook-2019

Outlook 2016

You need to ensure you "Manually Configure" the mailbox in Outlook - if the "Auto Configuration" will not work/complete.

Here is how you can create an email account manually:

1. Click Start and then type "Control Panel" and press enter on the keyboard.
2. Choose "Mail (Microsoft Outlook 2016)"
3. Click on "Email accounts".
4. Click on "File"
5. Click on "Account Settings" (On the info section)
6. Click on "New" ("Change" if the account already exists)
7. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next (If creating new)
8. Click on "Manually configure server settings or additional server types" and press Next
9. Click on "Internet E-Mail" and press "Next" (If creating new)

Fill in the various fields as follows:

• Your Name: Whatever name you want to appear on your Emails.
• E-Mail Address: Your full email address.
• Account Type: IMAP (recommended unless you specifically wish to use POP).
• Incoming Mail Server:  imap0101.titan.email (or pop0101.titan.email if using POP)
• Outgoing Mail Server (SMTP): smtp0101.titan.email
• User Name: Your full email address.
• Password: The password you assigned to the email account when you created it.

Then to complete the configuration of the "Outgoing Server" settings:

• Press "More Settings" and go to "Outgoing Server".
• Select "My outgoing server (SMTP) requires authentication".
• You can set it to "Use same settings as my incoming mail server".
• Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.

Press Next and Finish to finish setting up the email account.