This article is for users that have the email setup in the likes of Outlook, Thunderbird, Mac Mail, Phones/Tablets and even the likes of the Gmail webmail interface.

If though you are only using the Titan Webmail interface, or other Titan Apps, then you should not need to do anything as there is no configuration required on those.

 

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If you are still using our old blacknight.com hostnames in your email program then they need to be updated to the new Titan hostnames instead.  The new details are:

pop0101.titan.email (with SSL/TLS encryption on port 995)
imap0101.titan.email (with SSL/TLS encryption on port 993)
smtp0101.titan.email (with StartTLS encryption on port 587 [OR] SSL/TLS encryption on port 465)

 

Please see below for more details instructions for some common email programs and devices:

• Microsoft Outlook 2019/2021
• Mozilla Thunderbird
• Apple Mac Mail
• Apple iPhone
• Android
• Gmail

Microsoft Outlook 2019/2021

There are 2 methods to change your mail server details with Outlook.

Method 1) Via Microsoft Outlook.

1. Go to File

2. Click on Account Settings and Account Settings again.

3. Click on the email address and click on Repair.

4. Click on Advanced Settings, check the box and click Repair.

5. Ensure the Server here is set to imap0101.titan.email- Ensure the port is set to 993
And that the Encryption method is set to SSL/TLS

• If you are using POP3, ensure the Server is set to pop0101.titan.email and the port 995 And that the Encryption methodis set to SSL/TLS

Click on Outgoing Server and change the Server to smtp0101.titan.email - Ensure the port is set to 465or 587
And that the Encryption method is set to SSL/TLS

6. Click Next and then Finish.

7. You may need to restart Microsoft Outlook for changes to apply.

 

Method 2) Via the Control Panel. 

The following screenshots are based on a Windows 10 PC. Other than the Start menu looking slightly different, the method would be the same on Windows 7, 8 and 11.

1. Close Outlook. Open the Start menu, and type in 'Control Panel'

2. If you see this screen, go to View by: in the top right and change it to either Large icons or Small Icons, otherwise, go to Step 3.

3. Find Mail (Microsoft Outlook) and click it. Note: Your screen may show (32-bit) after it, which is still ok. Click on it.

4. Click Email Accounts

5. Click on your email address and click Repair.

6. Click Manual setup or additional server types and click Next

7. Change the Incoming Mail Server to imap0101.titan.email
And change the Outgoing Mail Serve to smtp0101.titan.email

8. Click More Settings near the bottom right and click on the Advanced tab. 

Ensure the Incoming Server (IMAP) port is set to 993
Use the following type of encrypted connection is set to SSL/TLS

If you are using POP3, ensure the Incoming Server (POP3) port is set to 995
Use the following type of encrypted connection is set to SSL/TLS

The Outgoing Server (SMTP) port is set to 465 or 587
Use the following type of encrypted connection is set to SSL/TLS

9. Click OK, Next and then Finish.
10. Open Outlook.

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Mozilla Thunderbird

The following screenshots are based on Version 102.14.0 

1. Click ☰ on the top-right and click on Account Settings

2. Click on Server Settings under your email address. 
Ensure the Server Name has been updated to imap0101.titan.email - Port should be set to 993
(If you are using POP3, ensure that the Server Name has been updated to pop0101.titan.email
- Port should be set to 995)
Scroll down until you can see Connection Security - Ensure this is SSL/TLS

3. Click on Outgoing Server (SMTP), click on the email address and click Edit

4. Change the Server Name to smtp0101.titan.email. 
Ensure the Port is set to 465or 587
Connection Security is set to SSL/TLS
And Authentication Method is set to: Normal Password

5. Click on Server name and then you will see this prompt. Click Restart.

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Apple Mac Mail

These screenshots are based on Apple Mail 16.0 on MacOS Sequoia 15.4

If you make these changes and the mailbox is not working after this, you may have to fully remove the account and set it up again.

1. Within Mail, click on Mail on the top bar beside the Apple logo and click Settings.

2. Click on Accounts, then click on your email account on the left side.
3. Click on Server Settings, under Incoming Mail Server (IMAP), change this to imap0101.titan.email
(If you are using POP3, ensure that the Incoming Mail Server (POP) is set to pop0101.titan.email)
Under Outgoing Mail Server (SMTP), change this to smtp0101.titan.email

4. Under Outgoing Mail Server (SMTP), click on the drop-down for Account and choose Edit SMTP Server List

5. Edit the Host Name here to smtp0101.titan.email

 

6. Click OK and Save by closing the window.

7. We would recommend restarting the application for the changes to apply.

If you make these changes and the mailbox is not working after this, you may have to fully remove the account and set it up again.

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Apple iPhone

The following screenshots are based on iOS 18.3

1. Go to the Settings app, go to Apps at the bottom and go to Mail.

2. Tap on Mail Accounts and tap on the account that you wish to modify.

3. Tap on Account Settings and then tap Email. Tap Add Another Email. 

4. Under Incoming Mail Server, ensure that the Host Name is set to imap0101.titan.email
(If you are using POP3, ensure that the Host Name is set to pop0101.titan.email)

5. Tap on SMTP and then the top option for Primary Server. 

Ensure the following:

• The Host Name is: smtp0101.titan.email
• The Username is your email address and password
• Use SSL is turned ON [The switch should be green]
• Server Port is: 587 [465 is also acceptable]

 

6. Tap Done on the top right, back to Account, Done again.

 

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Android

(Please note: This process may be slightly different depending on the version of Android, the type of device and the app that you are using. This is using the default Gmail app on Android)

1. Open Gmail app. 

2. Tap on the initial or icon on the top right of the screen. Tap Manage accounts on this device.

3. Tap on the email address and tap Account settings. Tap the email address again.

4. Scroll down on the page and tap on Incoming Settings

5. Change the Server here to imap0101.titan.email - The port should be 993
(If you are using POP3, change the Server here to port0101.titan.email - The port should be 995

6. Tap on Outgoing Settings, edit the SMTP Server to smtp0101.titan.email, change the Port to 465 (or 587) and tap Done.

 

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Gmail Interface

Important Note

While we are supplying the instructions to change existing settings in the Gmail interface, please note we do not offer support for the use of the Gmail interface when connecting to the Titan mailboxes.

Aside from the delays it can introduce in checking for email - up to one hour polling times, it can also introduce additional complexity and issues that we are unable to troubleshoot from our side.

It is recommended to use the Titan Webmail interface instead for your Titan mailboxes.

 

While logged into your Gmail account, follow these steps:

1. Click the Settings icon towards the top right (the cog icon).
2. Click "See all settings".
3. Click "Accounts and Import".

On this screen you will see two sections - one or both may have an entry for the email account:

• "Check mail from other accounts"
  • This is the [Incoming] POP connection.
  • Hostname is pop0101.titan.email.
  • The Port is 995.
  • Ensure that "Always use a secure connection(SSL)" is ticked.
• "Send mail as"
  • This is the [Outgoing] SMTP connection.
  • Hostname is smtp0101.titan.email.
  • The Port is 465.
  • Ensure that "Secured Connection Using SSL" is ticked.

Edit each account - which is applicable on the Titan system, and enter the details as per above and save which should then update the connections settings for the email account in question.

 

 

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Further Queries

If you have any queries on this, please contact our Support team - see the following for our contact details:

• https://www.blacknight.com/contact-us.html