Bare metal restore of legacy cloud1\cloud2.blacknight.com VM with Acronis backup

If you are only looking to restore individual files or folders then the following process is best:

https://www.acronis.com/en-us/support/documentation/CyberProtectionService/#recovering-files.html

If you have our Acronis backup service and need to do a full, bare-metal-restore of your entire VM - that is located on our legacy cloud1.blacknight.com or cloud2.blacknight.com system, then please see the following steps.

1. Log in to https://cloud1.blacknight.com or https://cloud2.blacknight.com (whichever URL is the control panel for the particular VM you want to restore)
2. Go to Virtual Servers > VM name > Tools > Boot from ISO
3. Pick the Acronis ISO 
   1. If the reboot fails at this point (see the Activity log to check this) then please contact us
4. Once the VM boots on the ISO (this can take a few minutes) click on Console to open the console
5. You will need to configure the Networking.
   1. Put in your server's IP address and change the netmask to 255.255.254.0.
   2. The gateway depends on your IP address. Contact us if you are unsure. 
   3. Use 81.17.240.194 as the DNS server (leave suffix blank) 

See the screenshots for an example:

This prepares your VM for the BMR process.  You can proceed through the rest of the steps via the console. The following can help:

https://www.acronis.com/en-us/support/documentation/CyberProtectionService/#recovering-disks-by-using-bootable-media.html