How to upgrade to a higher storage plan with Titan Email

This article applies to Blacknight customers on Titan email hosting plans.

1. Log into your Blacknight account Dashboard

Sign in to your Blacknight Dashboard at https://cp.blacknighthosting.com using your login credentials.

2. Locate your Titan email hosting package

From the navigation bar on the left-side of the Dashboard, click Services >> My Services, and then select the Titan email hosting package associated with the domain that you would like to upgrade.

3. Initiate the product upgrade

On the product details page for your Titan email hosting package, click the green "Upgrade Product" button to proceed to the upgrade options.

4. Choose a new storage plan

You will be presented with a selection of available email hosting tiers. Choose the plan that best fits your needs:

Select your preferred plan and proceed through the checkout process to complete the upgrade.

IMPORTANT: Storage Plans Apply to All Mailboxes

At this time, it is not possible to assign different storage tiers to different individual mailboxes. 

This means that when upgrading your Titan email hosting plan, every mailbox under the domain is upgraded to the same storage tier.

For example, if you have five mailboxes and upgrade to the 10 GB plan, all five mailboxes will be upgraded to 10 GB. You cannot have one mailbox on a 10 GB plan, and the remaining 4 mailboxes on a 5 GB plan.

What this means for your account

Before upgrading, consider how many mailboxes you currently have active and whether they all need the additional storage. If you have low-traffic mailboxes that rarely receive email, upgrading all of them may not be a cost-effective approach.

An alternative for low-traffic mailboxes

If you have a mailbox that sees very little activity, consider the following:

1. Delete the low traffic mailbox
2. Set it up as an email alias pointing to one of your primary mailboxes

An alias forwards all incoming mail to another mailbox on the same domain, without being counted as a separate unique mailbox. This means that the mailbox will remain functional for receiving email, but it won't factor into your Mailbox count or your storage tier pricing.

Need further assistance?

If you're unsure which plan is right for your usage, or if you have questions about aliases and mailbox management, our support team is happy to help help@blacknight.com

If you require further assistance in purchasing a new or upgraded Titan email hosting plan for your domain, please contact our sales team at sales@blacknight.com