This article applies to websites hosted on our newer https://cp.blacknighthosting.com platform.
For how to create an email address on our legacy shared hosting plans on cp.blacknight.com please see here: https://help.blacknight.com/hc/en-us/articles/360011418018-How-do-I-change-my-password-
Log in to your https://cp.blacknighthosting.com account and go to:
1. Sevices > My Services > Click on your Titan email plan (not on the domain name itself)
2. Email Accounts > click the icon with three dots beside the email address in question > Reset Password
3. Put in an email address you have access to - a link will be sent to that address allowing you to change the password for this account.