This article applies to websites hosted on our newer https://cp.blacknighthosting.com platform.
For how to see your FTP details on cp.blacknight.com please see here: https://help.blacknight.com/hc/en-us/articles/212522789-Where-do-I-find-my-FTP-details-
Log in to the control panel for your plan:
Once in Plesk go to: Web Hosting Access > Change your FTP password here
For cPanel go to FTP Accounts
If you want to create a new FTP user instead you can do so through cp.blacknighthosting.com itself under:
Sevices > My Services > Click on your plan (not on the domain name itself) > FTP Access or FTP Accounts
Click Create Account to create a new FTP account
Leave the Directory field blank if you want the FTP user to have full access to the website in question.