Office 365: User Roles

This article relates to selecting the Role for your Office 365 user - this is used in conjunction with adding/editing users on the subscription:

Office 365: Add A User

Depending on the size of your organization, you may want to designate several admins who serve different functions.

The following admin roles are available:

• Company Administrator (A.K.A Global Admin):
• Has access to all administrative features. Company Administrators are the only admins who can assign other admin roles
• Note: You can have more than one global admin in your organization.
• User Account Administrator
• Resets passwords, monitors service health, and manages user accounts, user groups, and service requests. The user management admin can’t delete a global admin, create other admin roles, or reset passwords for billing, global, and service admins.
• Service Support Administrator
• Manages service requests and monitors service health.
• Note: Before global admins can assign the service admin role to a user, they first need to assign the User Account Administrator role.
• Billing Administrator
• Makes purchases, manages subscriptions, manages support tickets, and monitors service health.
• Note: It may not be possible to purchase additional services, via the Office 365 Portal, as such you will need to contact us to purchase additional services.
• Helpdesk Adminsitrator
• This user is able to submit service requests to Microsoft, in direct relation to the services offered by themselves.
• That being said any of the Full Admins listed on the Blacknight Account can contact us first if required, to determine if we can assist .

Office 365 Articles

Please see the following URL for more articles relating to Office 365 subscriptions with ourselves:

• https://help.blacknight.com/hc/en-us/sections/202825329-Office-365

Further Queries

If you have any queries on this, please contact our Support team - see the following for our contact details:

• https://www.blacknight.com/contact-us.html