Settings up email accounts on Outlook

[This article only applies to Shared Hosted email]

Please ensure, when using encryption, that you set the following ports:

• POP: 995
• IMAP: 993
• SMTP (Outgoing): 25 or 587 as an alternative.

Note: Set TLS/STARTTLS as the encryption type and NOT SSL (where available).

 

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Outlook for Mac

Note that on the newer versions of Outlook for Mac you will need to disable the "sync to cloud feature" for the email account when setting it up as otherwise it will not complete the setup.

[If the sync to cloud option is not present you can skip this part]

You can do this on the screen where you supply the details for the connection. There is a item called "Not IMAP" (top right) which you click then select "Switch off Cloud Sync" - you can then complete the setup process as per the below.

 

Add Email Account

When you first add your email address to the add email account process, after a few clicks to setup it will end up on the following screen; choose "IMAP/POP" from the list.

 

 

The following screen will then look like this - amend:

• Amend "email@domain.com" to the email address you are setting up.
• Set the password for that email account.
• Enter the hostname as shown for Incoming and Outgoing server.
• Set the Ports as shown.
• Ensure all tick boxes are set as shown.

 

 

Then click "Add Account".

Provided you have entered the details correctly it should make a connection without issue. If it fails the password is likely incorrect or there is a typo in details entered.

 

The following screen is also what should be listed on an already added email account. Note the highlighted bits - you amend and set accordingly based on your details, email account and preferences.

 

 

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Outlook App (Phone/Tablets)

Please note that the Outlook App on phones/tablets is not supported and as such you will need to use the built-in email client or another application.

 

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Outlook 2019

Please see the following article for setup instructions for Outlook 2019:

Setting up Shared Email on Outlook 2019

 

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Outlook 2016

Note: As of August 2017, Microsoft updated the interface on Outlook 2016. As a result, you need to ensure you "Manually Configure" the mailbox in Outlook - where the "Auto Configuration" will not work/complete.

You would carry out the following steps within the "Control Panel".

1. Click Start and then type "Control Panel" and press enter on the keyboard.
2. Choose "Mail (Microsoft Outlook 2016)"
3. Click on "Email accounts".
4. Click on "File"
5. Click on "Account Settings" (On the info section)
6. Click on "New" ("Change" if the account already exists)
7. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next (If creating new)
8. Click on "Manually configure server settings or additional server types" and press Next
9. Click on "Internet E-Mail" and press "Next" (If creating new)

Fill in the various fields as follows:

• Your Name: Whatever name you want to appear on your Emails.
• E-Mail Address: Your full email address.
• Account Type: POP3 (or IMAP if you want to use IMAP).
• Incoming Mail Server: mail.blacknight.com.
• Outgoing Mail Server (SMTP): mail.blacknight.com.
• User Name: Your full email address.
• Password: The password you assigned to the email account when you created it.

Then to complete the configuration of the "Outgoing Server" settings:

• Press "More Settings" and go to "Outgoing Server".
• Select "My outgoing server (SMTP) requires authentication".
• You can set it to "Use same settings as my incoming mail server".
• Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.

Press Next and Finish to finish setting up the email account.

 

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Outlook 2010/2013

You would carry out the following steps within Outlook.

1. Click on "File"
2. Click on "Account Settings" (On the info section)
3. Click on "New" ("Change" if the account already exists)
4. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next (If creating new)
5. Click on "Manually configure server settings or additional server types" and press Next
6. Click on "Internet E-Mail" and press "Next" (If creating new)

Fill in the various fields as follows:

• Your Name: Whatever name you want to appear on your Emails.
• E-Mail Address: Your full email address.
• Account Type: POP3 (or IMAP if you want to use IMAP).
• Incoming Mail Server: mail.blacknight.com.
• Outgoing Mail Server (SMTP): mail.blacknight.com.
• User Name: Your full email address.
• Password: The password you assigned to the email account when you created it.

Then to complete the configuration of the "Outgoing Server" settings:

• Press "More Settings" and go to "Outgoing Server".
• Select "My outgoing server (SMTP) requires authentication".
• You can set it to "Use same settings as my incoming mail server".
• Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.

Press Next and Finish to finish setting up the email account.

 

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Outlook 2003

You would carry out the following steps within Outlook.

1. Click on "Tools".
2. Click on "EMail Accounts".
3. Click on "Add new email account".
4. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next.

Fill in the various fields as follows:

• Your Name: Whatever name you want to appear on your Emails.
• E-Mail Address: Your full email address.
• Account Type: POP3 (or IMAP if you want to use IMAP).
• Incoming Mail Server: mail.blacknight.com.
• Outgoing Mail Server (SMTP): mail.blacknight.com.
• User Name: Your full email address.
• Password: The password you assigned to the email account when you created it.

Then to complete the configuration of the "Outgoing Server" settings:

• Press "More Settings" and go to "Outgoing Server".
• Select "My outgoing server (SMTP) requires authentication".
• You can set it to "Use same settings as my incoming mail server".
• Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.

Press Next and Finish to finish setting up the email account.

 

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Outlook 2007

You would carry out the following steps within Outlook.

1. Click on "Tools".
2. Click on "Account Settings".
3. Click on "New".
4. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next.
5. Click on "Manually configure server settings or additional server types" and press Next.
6. Click on "Internet E-Mail" and press "Next".

Fill in the various fields as follows:

• Your Name: Whatever name you want to appear on your Emails.
• E-Mail Address: Your full email address.
• Account Type: POP3 (or IMAP if you want to use IMAP).
• Incoming Mail Server: mail.blacknight.com.
• Outgoing Mail Server (SMTP): mail.blacknight.com.
• User Name: Your full email address.
• Password: The password you assigned to the email account when you created it.

Then to complete the configuration of the "Outgoing Server" settings:

• Press "More Settings" and go to "Outgoing Server".
• Select "My outgoing server (SMTP) requires authentication".
• You can set it to "Use same settings as my incoming mail server".
• Press "Advanced" and change the outgoing server port from 25 to 587 and press OK.

Press Next and Finish to finish setting up the email account.

 

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