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You can also submit a request or ticket if you need any assistance from our staff.

 

Blacknight - Customer Service / Technical Support Centre

Stephen Marron Feb 04 Shared Hosting & Other Services / PHP Applications & Other Software

If your website has been compromised you should carry out the following steps right away in case access is being gained from malware on your computer(s).

It is important that steps 1. & 2. are completed first before updating any passwords.

1. Run Anti Malware & Anti-Virus software on the computers you use to access https://cp.blacknight.com and your websites.
2. Delete/Remove any threats found.
3. Remove any unusual PHP/JavaScript or html files on your website that may have been uploaded without consent
4. Change/update password on https://cp.blacknight.com
5. Change/Update all FTP passwords via https://cp.blacknight.com
6. Ensure that all your websites software/components/plugins & scripts are up to date,
7. If your website uses a content management system with a  login, update all passwords.

(It is also advisable to change any usernames, where the username is "admin".)
Strong passwords are typically a minimum of 12 characters including at least one uppercase letter and 1 number.

- WordPress installations: Ensure you apply all core, plugin & theme updates regularly.
- Joomla Installations: Ensure you have updated to Joomla 2.5.x or later.

Joomla 1.x are no longer supported but the Joomla community. You need to migrate all 1.x installs to the latest stable release of Joomla.
See: http://docs.joomla.org/Migrating_from_Joomla_1.5_to_Joomla_2.5 for more information on migrating your Joomla website.

Installations of content management systems such as WordPress and Joomla that are no longer in use should be removed from your hosting package completely.

The above steps should be applied to all websites on your hosting package.

Tara Kelly January 18, 2013 General / General Queries

If you are a customer of ours and have login details for http://cp.blacknight.com then press Yes on the right of the home page and put in your cp.blacknight.com login details in order to log in to the helpdesk and submit a ticket or see any tickets\requests you previously had with us from your email address.

If you do not know your cp.blacknight.com details please use the forgot my password option on http://cp.blacknight.com or if you can not recall your username, submit a ticket or send us an email.  You can submit a ticket using the link on the top of this page without being logged in.

 

If you are not an existing customer then you can just submit a ticket by using the link at the top of this page (you do not have to be logged in) or send us an email.  You will get an automated reply from our helpdesk with a link to your ticket, if you click on that link you will be directed to a link where you can set up your password for your helpdesk user. 

You can then login by pressing No to the question on the right, put in your email address and the password you set.

If you later set up an account with us, and use the same email address, then you can log in as an existing customer with your cp.blacknight.com login details and you can see any tickets you had previously submitted with your email address, before you were a customer.

 

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